Privacy Policy

Dar Al-Mawrid for Stationery and Art Supplies — a stationery and art supplies store in Basra, Al-Ashar, Umm Al-Broom Square, near Abu Sattar restaurant, Iraq. This policy covers both the website and the app.

Account data: your phone number, your name if you enter it, and the avatar you choose from ready-made images in the app.

Order data: the recipient's name, phone number and delivery address. We need them to deliver your order and for nothing else.

Purchase history: items, amounts and dates.

Your chats with the AI assistant: the text of your question and its answer.

Support messages: the phone number you leave and the text of your message.

Your preferences: favorites, the departments you follow, and saved addresses.

Your reviews: your product ratings and review text if you write one.

Your work in the Artwork Gallery: the images you choose to upload, their description and your name on them; they are reviewed before visitors can see them.

Search photo: when you search with a photo of an item, the photo is sent to the AI provider to recognize the item, and we don't keep it.

App notification token: an identifier your phone issues so we can send it notifications about your orders and what you follow; it is erased when you sign out.

We don't collect your location or your contacts, we don't access your device's photos except the one you choose to upload, and we don't track you across other websites or apps.

We never store payment card details. Payment is cash on delivery, so no card ever passes through us.

We don't sell or rent your data to anyone.

To fulfil and deliver your order, to let you follow your past orders, to answer your questions, and to notify you when an item you asked for is back or something new arrives in a department you follow.

We don't use it for anything else.

The delivery courier: your name, number and address — only as much as needed to deliver your order.

Technical service providers: our data is hosted by Supabase and the website by Vercel. The AI provider processes your chat text with the assistant to generate the answer, and the search photo to recognize the item.

We don't share it with anyone else unless the law requires us to.

You can delete your account yourself at any time from My account, in both the website and the app. You don't need to message us or wait for approval.

Deletion permanently erases your addresses, favorites, notifications, reviews, gallery works, followed departments, assistant chats, and your name and photo. Your reward points are lost and unused coupons can no longer be used — which is why the deletion screen shows them to you before you confirm.

Your past purchase invoices remain in the store's accounting records as written on the order day (name, number and address). We keep them because the store is required to keep sales and inventory records.

The sign-in account is closed permanently: its password is replaced and signing in is blocked. Your phone number stays reserved on it to protect the transaction records between the website and the shop, so a new account can't be registered with it without contacting support.

An encrypted fingerprint of the address also remains, from which the address cannot be recovered; its only purpose is to stop the «free delivery on your first order» offer from being used twice.

Connections to the website and the app are fully encrypted. The database is protected by row-level access policies, so no account can read another account's data.

The store is intended for adults. We don't knowingly collect data from anyone under 13, and if we receive it, it is deleted.

For any question about your privacy or a request about your data: 07726863124 (WhatsApp), or through the Support page.